FAQ

Kion Success Center

• Why can't I use Microsoft authentication for Kion Success Center?

Platform

• Will additional CUR columns cause an issue ingesting cost data?
• Does Kion leverage log4j as part of the application?
• Does Kion have any accreditations or certifications?
• Which browsers does Kion support?

Cloud Management

• When creating a new CloudFormation Template in Kion, what syntax can be used to build the CFTs?
• Where would I go to work with any Cloud Formation Templates (CFTs) that are being stored in Kion?
• How can I view the details of an AWS IAM Policy?
• What happens if you apply a CloudFormation in Kion that already exists in an AWS account?

Continuous Compliance

• Do I need to update my custom Cloud Custodian policies when I upgrade to a new version of Kion?
• Do I need to add an IAM policy and user for Cloud Custodian?
• Will the Continuous Compliance feature incur any additional costs?

User & Access Management

• What are the Default Permission Scheme IDs when programmatically creating new OUs, new Projects, and new Funding Sources?
• How can I edit a user's details in the event something has changed?
• How do OUs in Kion compare to OUs in AWS Organizations or Active Directory?

Errors

• Why is the AWS Regions page blank in System Settings?
• Error Troubleshooting Guide
• Why did I get this error: ERR_BLOCKED_BY_CLIENT?
• When installing Kion with a custom AMI, why did I get this error: "ValidationError: Stack {Stack Name} is in CREATE_COMPLETE/UPDATE-COMPLETE state and cannot be signaled"?
• When trying to access the web console, why did I get this error: "trouble getting credentials from DB"?
• Why are new cached accounts displaying as "inaccessible" if they were created in v2.15.4 or older?

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OUs

• Is there a maximum number of Organizational Units my team can define?
• What is the right number of Organizational Units I should define for my organization?
• Where can I find a quick view of how my Organizational Units are performing in terms of spending?
• How does Kion work with AWS Organizations?

Projects

• What happens when a project's funding expires?
• Where can I find out which Cloud Rules have been applied to my Project?
• Where can i find out which budget enforcement rules have been applied to my Project?
• My Project status badge says I am overspending relative to my spend plan/budget. How can I find spend details for my project to diagnose what is causing the overspend?

Financials

• How do I check what historical financial data Kion can access?
• Why does my spending in Kion not match what I see in AWS Cost Explorer?