Why did I get this error: "Error getting commercial keys from DB. ct key not found"?

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The "Error getting commercial keys from DB. ct key not found" error often means there was an issue deploying the CloudFormation template that creates the service user in the AWS account in which Kion is installed. When encountering this error, you should start troubleshooting by logging into the AWS account in which Kion is installed and looking for issues in the CloudFormation stacks that support Kion.