Error Troubleshooting Guide

Last updated: October 22, 2026

Here's a quick reference guide for errors you may encounter when configuring Kion:


Error Message	Solution
"Trouble getting credentials from DB"	Set up a partition key
New cached accounts "inaccessible"	Workaround required for earlier versions of Kion
"Error getting commercial keys from DB. ct key not found"	Look for issues in CloudFormation stack in AWS
"Template error: Fn::Select cannot select nonexistent value at index"	Resolve issues with availability zones
"Could not connect to Kion"	Disable ad blocker and check for stable internet connection
Emails from Kion are throttled	Configure SMTP port
"Which certificate would you like to use (select): No results"	Configure AWS Certificate Manager or add a policy to the IAM role attached to the deployment server