Troubleshooting Logging In
Make sure your VPC is set up properly. A good test is to launch an EC2 instance and ensure you can login from a public subnet. If you cannot, then you need to either fix your route table for your subnet or update the NACLs on your VPC.
Make sure you are accessing the application based on the URL value in the outputs tab of the CloudFormation template that you used to install the application. The application will not work properly if you try to access via an IP address or by another domain name.
If you are experiencing a "Forbidden Invalid Authenticity Token" error upon login to our support center, ensure that you have allowed third-party cookies for support.kion.io in your browser.
To enable third-party cookies for Kion
- In Chrome, navigate to Settings > Privacy and security > Cookies and other site data.
- Enter: support.kion.io
- Enable Including third-party cookies on this site.
- Click Add.