Why do I occasionally get this error: "Could not connect to Kion"?

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We've seen this error message when:

  • An ad-blocker extension is enabled in Chrome. Try opening Kion in Google Chrome's incognito mode and see if you get the same error message. If you don't receive the error message, you probably have a Chrome extension that is blocking API calls. Please add the Kion URL to the allow list for the extension or disable the extension when using Kion.
  • The internet connection is unstable. We've seen intermittent VPN connectivity issues cause this error message to appear.
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