Contacting Kion Support
Last updated: September 9, 2026
Kion Basic Support is included at no additional cost during the term of the software subscription and provides:
Access to email-based support with a 2 business day response time.
Access to our Support Center.
Kion Annual Premium Support contracts are purchased on an annual basis based on the total license amount purchased. Premium support provides:
Access to email-based support with a 2 business day response time.
Access to our Support Center.
Phone support (4 hour response time) during business hours (9am to 5pm Eastern Time, Monday through Friday, except for U.S. Federal Holidays).
An assigned Technical Account Manager to assist with answering questions and troubleshooting issues.
To contact Kion Support, submit a request through our Support Center.