System Diagnostics

Last updated: October 22, 2026

Diagnostic tests can be run ad hoc from Settings > System Diagnostics or can be scheduled to run periodically in the background.

System Diagnostics Settings

Settings > System Settings > Application Settings > System Diagnostics Settings

Note: Since these configurations change the application for all users in your organization, these settings can only be changed by users with the Global Manage Kion System Settings permission.

System Diagnostics Tests

  • Enable scheduled diagnostics tests. Turn this on to run diagnostic tests automatically. It is off by default, and the remaining options appear once it is on.

  • Scheduled Diagnostics Tests Frequency. Enter how often to run scheduled diagnostic tests. The default is 24 hours.

Diagnostics Test Notifications

  • Notification Frequency. Enter how often notifications should be sent. The default is 36 hours. Notifications will only be sent if there are findings.

  • Users To Be Notifiedand User Groups To Be Notified. Choose users and user groups to be notified with test results.

Viewing Diagnostics

Settings > System Diagnostics

Select Export System Diagnostics from the ellipsis menu in the top right corner to export all diagnostics to a CSV file.

Microservices

This page lists microservices that are used by Kion.

Each microservice can be triggered manually by clicking the Trigger button.

Configure the logging level per microservice by clicking the ellipsis menu next to the microservice and selecting Manage Log Level.

For help troubleshooting, send Kion Support a selection of your logs by clicking the Send Logs button. This securely sends your logs to our support team using a native AWS export.

Triggers

Note: This should only be used when directed to repopulate the search index by a member of the Kion team.

This page also includes Revert Severities, which resets the severity of all Cloud Custodian system-managed compliance checks to the recommended severities. This cannot be undone.

Inaccessible Accounts

This page lists accounts that are in Kion but cannot be accessed. Most commonly, accounts may become inaccessible due to connection or authentication issues.

Last Bill Load

This page lists all payers and the last date that Kion loaded billing reports for them.

Task Queue

This page lists background jobs. You can filter them by queue name and status.

Billing Reports

This page lists billing reports. You can filter them by month and billing source, and download the list. It is available to users with the Global Manage Kion System Settings permission.